Where is your showroom located?Our address is: 1545 W 134th
Street Unit D Gardena, CA 90249
What is your service area?We service a wide area encompassing greater Los Angeles and South Bay. We frequently service areas as far south as Malibu and as far north as North Hollywood.
What size events can you accommodate?Tlapazola is capable of accommodating a broad range of event sizes, ranging from 10 to 500 guests.
What type of events can you accommodate?Virtually anything! Tlapazola specializes in weddings, but we can help you with any celebration you have in mind. As long as you’re located in our service area, you can contact us for rentals for anniversaries, retirement parties, birthday parties, corporate events, and much more. Our experienced event and party planners understand the varying needs for each of these events and we can adjust our services accordingly.
Can you set up the rentals at my event?Yes. Our experienced staff can set up our equipment quickly and efficiently. You can set up your event yourself, but having us set up and take down our equipment will help to prevent damage and hassle. Read more about our setup policies here.
Can you do delivery and pick up?Yes, we have efficient and affordable delivery and pickup services available for your convenience. Read more about our delivery and pickup here. You always have a fee-free self-pickup option available, but we’re more than happy to help with the delivery and pick up if you need us.
What are your delivery and setup fees?Our standard delivery fee starts at $100, which includes the first three miles of transport. Each additional mile costs $10. You may incur additional fees if your deliveries have special changes or requests, if your location requires going upstairs and has no elevator, or if your event takes place on a beach or waterfront.Read about our rental fees and charges here.
Do you speak both English and Spanish?Yes, and our staff is happy to help customers in both languages.
What is your cancellation policy?You can receive up to 90% of your deposit back for bookings canceled within 7 days of your pickup or delivery. We will charge a 100% cancellation fee for events canceled within 24 hours, and a 50% fee for events canceled less than 48 hours. Special or customized orders will incur a 100% cancellation charge.Read more information on our cancellation policy here.
Do you charge sales tax on rentals?For your convenience, we do not charge you sales tax on our rental services. Sales tax will only apply to items you purchase, such as plastic cups, linens, tents, balloons, and other items you do not return.
What is your damage policy?Customers are charged the replacement cost of any items that are damaged, broken, or lost. We also have special policies regarding dinnerware, glassware, and linens. Please note that we charge an additional $35-$100 cleaning fee if our items are returned in poor condition. This includes excessive dirt, mud, food, footsteps, damage, and soiling. Please do not drag our rental equipment across the floor, as this could cause scratching or require extra cleaning. Please read our rental agreement for more in-depth information about damage policies.
What are my payment options?We accept cash, most major credit cards, bank transfer, electronic check, Zelle digital payments, and PayPal.
What is your security deposit policy?We require a security deposit for all rental equipment. Our minimum security deposit is 30% of the total rental cost. We will make this deposit clear up front depending on your needs and what you wish to rent. In order to book and schedule your event, you must have paid the security deposit. This fee is non-refundable even if your event has been canceled.
When is the final payment for rentals?Tlapazola takes the final payment for rentals 3-4 days prior to the delivery date.